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Returns

  • Enter the billing last name and email/ZIP as in the order billing address.

 

Print return form and include it with your return.

Once you've ordered from www.HappyMothers.net, you accept our policies.

 

RETURN POLICY

Once you've ordered from www.HappyMothers.net, you accept our policies.

-Customer must contact Happy Mothers.net within 7 days after receiving product to obtain return process by sending above return form, or by email sales@happymothers.net. Any return request after 7 days will not be processed.

-Merchandise must be returned within 28 days of receipt of goods for a full refund of the purchase price less a 20% restocking fee for each item shipped plus our actual shipping costs which include the freight to and from the customer.

Our "actual shipping costs" are not the $4.95 charge for orders under $48. If you wish to return please fill out above form.

-All furniture items will incur a 30% restocking fee unless otherwise stated on actual product page.

-Some products are considered special order items and unfortunately are not returnable. If this is the case it will be clearly noted on the product page.

-Merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products.

-Please enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return.

-Please Note: We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, mattresses and undergarments, custom orders, custom gifts, designer clothing, underwear, intimate clothes and merchandise shipped directly from manufacturers especially furnitures. 

-All refunds & exchanges are subject to the final approval of our quality control division.

-For those customers planning on forwarding their orders internationally please remember that Happy Mothers does not ship internationally and therefore cannot be held responsible or accountable for items once they are shipped overseas after they reach their forwarding destination in the US.  

PRE-ORDER, BACK-ORDER, OUT OF STOCK

 Pre – order

Encourages buyers to reserve a product at the store prior to its release. Pre-orders are for novelty products.

In most cases release date stays in item description or after you will add product to the cart.

Release dates are estimates dates. 

Back-order

Back-order it meant that product has been ordered, but not sent to the customer because it is not yet available.

In most cases the shipping date stays in the item description or after you will add the product to the cart. Shipping dates are estimated dates.

In both cases, the customer can cancel the pending order at any time before the product arrives at the shipping department and is in process for shipping.

Out of stock

Product is not available for purchase, and there is no estimated date when it will be available for purchase. 

Return Shipping Costs

-Happy Mothers does not assume return shipping costs. Customers will be responsible for all return shipping costs.

-Customers may request a prepaid shipping label. The costs associated with the label will be deducted from the refund amount once the item has been received.

-Please send your prepaid label requests to returns@happymothers.net, be sure to include your order number as well as the reason for your return. Our returns department will process your request and will reply within 2 business days with the shipping costs.

-Customers may ship back returns with their own shipping methods however for your protection, we recommend using United Parcel Service (UPS), FEDEX, or insured parcel post for return shipments. Additionally we recommend that customers who decide to make a return on their own request a tracking number from the shipper for their records.

-If a package is refused, there will be a $30.00 refusal fee, 25% restocking fee plus our actual shipping costs which include the freight to and from the customer. Our "actual shipping costs" are not the $4.95 charge for orders under $48.

Time Needed for Credit and Return:

Please allow approximately 10 business days to process your return or exchange. Refunds will only be applied to the credit card used to make your purchase

All items must be returned to:

HAPPY MOTHERS

360 Via Las Brisas #140

Newbury Park

CA 91320

If you have any other questions about return & refund, please feel free to email us at sales@happymothers.net.

Read more about shipping and delivery

For more information read FAQ(click here)

 

 

 
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